mega288 Platform Privacy Notice

We at mega288 handle two distinct types of data: personal identity information (your name, date of birth, address) required for account verification, and financial information (your payment method, transaction history) needed to process deposits and withdrawals. This notice explains how we collect, store, and protect both.

Our privacy practices prioritize your control. We only ask for data essential to account management and regulatory compliance. We don't sell your information to third parties. We don't track your behaviour outside mega288 for marketing purposes. Everything we collect serves a clear purpose—account security, payment processing, or legal obligation.

If you have questions about how we handle your data, our support team can walk you through our practices at any time.

What we collect and how we use it

When you create a mega288 account, we collect your name, date of birth, email address, phone number, and residential address. We ask for these details to verify your identity (Know Your Customer compliance) and to contact you about account issues, withdrawals, or policy updates. We also collect a copy of a valid ID document—a passport, national ID, or driving licence—to confirm your identity matches your account details.

We collect payment information only when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation that the transaction succeeded but don't store your e-wallet credentials. If you transfer via e-wallet, mobile banking, local payment, online payment, or e-wallet, we record your bank account number and the transaction details—amount, date, confirmation number—but never your PIN or online banking password. We use this payment information solely to process your deposit, credit your balance, and send your withdrawal back to the same method you used to deposit.

We also collect behavioural data—which games you play, how often you log in, when you place bets, and the results of those bets. This helps us understand platform usage, detect fraud, and improve our service. We do not use this data to profile you for marketing or to target you with pressure phrasing. We use it solely for platform operations and security.

Third-party processors and data storage

Our mega288 servers may sit outside your jurisdiction. We store data on secure cloud infrastructure managed by providers who comply with international data protection standards. These providers sign data-processing agreements with us, meaning they are contractually bound to protect your data and use it only for our account. We do not allow them to use your information for their own purposes.

Payment processors (our banking and e-wallet partners) have access to transaction details as needed to complete deposits and withdrawals. They are regulated financial institutions and follow strict compliance rules. If we suspect fraud or money-laundering activity, we may share transaction details with relevant authorities as required by law.

Your data rights and cookies on mega288

You have the right to access, correct, or delete your personal data. You can request a download of all data we hold on you. You can ask us to delete your account and associated records (though we may retain transaction data as required by financial regulations). You can withdraw consent for marketing communications anytime—simply contact our support team. To exercise any of these rights, email us with your account details and we'll respond within 10 business days.

We use cookies and similar technologies to remember your login session, store your preferences (such as your preferred language or notification settings), and measure how our platform performs. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them). If you disable cookies, mega288 will still work, but you'll need to log in each time you visit.

Analytics and cross-platform tracking

We use analytics tools to track how many users visit mega288, which games are popular, and where users encounter technical issues. These tools collect data such as your device type, browser, approximate location (country or city level only—not your street address), and how long you spend on each page. We use this information to improve the platform, fix bugs, and decide which games to feature. We do not use this data to personally identify you or to track you across other websites.

Data retention and account closure

We keep your account data as long as your account is active. If you close your account, we delete your personal information within 30 days, except where financial regulations require us to retain transaction records for audit purposes. Some data (such as transaction logs and KYC verification documents) may be retained for up to seven years to comply with anti-money-laundering laws. If your account has been inactive for two years, we may delete your data earlier, but we'll notify you before doing so.

Players across JakartaBandungSurabayaand Medan have the same data rights regardless of location. We treat all players equally when it comes to data protection. During major holidays like Idul Fitri and Idul Adhaour data processing schedules may experience slight delays, but your rights remain unchanged.

Contact us about privacy

If you have questions about our privacy practices, believe we've mishandled your data, or want to exercise your data rights, contact our privacy team. We respond to all privacy requests within 10 business days. You can also reach out if you notice suspicious activity on your account—we'll investigate immediately and take steps to secure your data.

This privacy notice was last updated in 2025. We may update it from time to time to reflect changes in our practices or applicable laws. We'll notify you of any material changes via email or through a prominent notice on mega288. Your continued use of the platform after an update means you accept the updated notice.